Shipping policy

Thank you for visiting and shopping at zantwb.shop! We are dedicated to delivering our premium reflexology foot boards and wellness healthcare products safely and efficiently to our customers across Singapore.

Please review our shipping policy below to understand our delivery times, order processing steps, and tracking information.

Business Legal Name: CARLA SAKR PTY. LTD. Authorized Representative: VALERIA DE SILVA ARAUJO Store Identity & Domain: zantwb.shop Official Customer Support Email: support@zantwb.shop Direct Customer Support Hotline: +61 485988441 Physical Business Address: MERRYLANDS, 2160, New South Wales, Australia Primary Target Market & Trading Currency: Singapore / United States Dollar (USD)

Shipping Cost

We are pleased to offer Free Standard Shipping on all reflexology foot pressure plate and wellness accessory orders delivered within Singapore. There are no minimum purchase requirements, hidden handling fees, or unexpected structural packaging surcharges at checkout. The price displayed on our product page is the final price for delivery.

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and local holidays) after your payment transaction is successfully authorized and confirmed.
  • Each foot board undergoes a rigorous quality inspection and structural durability check to ensure it is pristine before being packed into secure protective shipping boxes.
  • You will receive an automated email notification with logistics tracking details once your order has been dispatched from our fulfillment facility.

Shipping & Delivery Estimates

Our international logistics channels are fully optimized to provide reliable, tracked delivery directly to all destinations within Singapore:

  • Shipping Method: Secure International Tracked Shipping (handed over to trusted regional delivery carriers for final localized delivery).
  • Estimated Delivery Time: 7 to 13 business days following the standard order processing window.
  • Trading Currency: All transactions, invoices, and shipping valuations are settled strictly in United States Dollars (USD).
Note on Potential Delays: While we make every effort to ensure your wellness items arrive within the 7-13 business day window, delivery timelines can occasionally be impacted by international customs clearance protocols, regional port congestion, or seasonal freight distribution peaks.

Shipment Confirmation & Order Tracking

Once your package is handed over to our global courier partners, we will transmit a shipment confirmation message containing your dedicated Tracking Number(s). Tracking data typically activates and updates within 24 to 48 hours, allowing you to follow your order's journey seamlessly from our facility to your doorstep in Singapore.

Customs, Duties, and Import Taxes

Your order is dispatched via international cross-border logistics channels into Singapore. While zantwb.shop covers all standard transportation and secure handling costs, any local import duties, national taxes (such as GST), or structural clearing fees mandated by Singapore customs regulatory authorities upon arrival are the sole responsibility of the recipient.

Damaged or Missing Shipments

Our foot boards are packed to endure transit cleanly. However, if your shipment arrives broken, compromised, or does not show up within the estimated timeline, please reach out to our support desk at support@zantwb.shop immediately. Keep all original packaging materials intact, and we will initiate a swift inquiry with the courier network to arrange a free replacement or issue a full financial refund.

🕒 Customer Support Time Zone & Hours

Please note that our corporate operations are headquartered in New South Wales, Australia (AEST/AEDT), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the Singapore (SGT) market.

When creating or visiting our Contact Us page to resolve logistics tracking issues, delivery updates, or shipping inquiries, please refer to the following time zone alignment to ensure timely support:

  • Singapore Standard Business Hours: Monday - Friday | 9:00 AM - 5:00 PM (SGT)
  • Australian Operational Hours (AEST): Monday - Friday | 11:00 AM - 7:00 PM
  • Email Support Efficiency: We monitor support@zantwb.shop 24/7 and promise a direct, human response to all shipping, tracking, and customs inquiries within 12 to 24 hours.